Subscription & Refund Policy

This Subscription & Refund Policy ("Policy") describes the subscription terms, billing rules, cancellation procedures, and refund conditions that apply to your purchases of VPNzo services.

The Service is operated by Taprise Ltd., a company registered in the United Kingdom ("Taprise"). Payment processing services for web purchases are provided by CONSILIORA NEXUS CONSULTING LTD (company registered and incorporated in Cyprus, Registration #HE468919), acting as the authorised payment collection agent on behalf of Taprise Ltd. Taprise Ltd. remains the sole contracting party under this Policy and bears full responsibility for the Service and any refund obligations hereunder.

By activating a trial or completing a purchase, you confirm that you have read, understood, and agreed to be bound by this Policy, together with our Terms of Use and Privacy Policy. If you do not agree, do not proceed with the purchase.

This Policy is governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable mandatory consumer law in your country of residence.

Please read carefully before purchasing.

By confirming your purchase, you expressly authorise Taprise Ltd. — or the applicable platform (Apple or Google) — to charge the stated subscription fee to your selected payment method at the start of each billing period and at each subsequent renewal, until you cancel.

Payments will appear on your bank or card statement under the descriptor VPNZO.APP. If you do not recognise a charge under this name, contact us at support@vpnzo.app before filing a dispute.

Subscription renewals are non-refundable except as explicitly stated in Section 5 or as required by applicable law.

Cancelling your subscription stops automatic renewal. You retain full access to the Service until the end of your current paid billing period. No partial refunds are issued for unused days within an active billing period, except where required by law.

A cancellation confirmation will be sent to your registered email. If you did not receive a confirmation, your cancellation may not have been completed. Please verify through your platform account settings.

Important: A chargeback or payment dispute filed with your bank does not constitute cancellation and does not stop future subscription charges. VPNzo will continue to attempt renewal until a valid cancellation is completed through the procedures described below.

Settings → [Your Name] → Subscriptions → VPNzo → Cancel Subscription

Cancel at least 24 hours before the end of your trial or billing period. All App Store subscription management and refund requests are handled by Apple. Visit reportaproblem.apple.com or Apple's support page.

Google Play → Profile → Payments & subscriptions → Subscriptions → VPNzo → Cancel

Cancel at least 24 hours before the end of your trial or billing period. All Google Play subscription management and refund requests are handled by Google. Visit Google's support page.

Cancel via your account settings on our website or by contacting support@vpnzo.app at least 24 hours before your next renewal date.

Refund eligibility is determined solely by Apple. We do not process refunds for App Store purchases. Submit your request at reportaproblem.apple.com.

Refund eligibility is determined solely by Google. We do not process refunds for Google Play purchases. Submit your request via Google's support page.

Except as required by applicable mandatory law (see Section 7), all web purchases are final and non-refundable.

Refunds for web purchases are issued only in the following cases:

5.1 — Technical non-delivery. The Service was not made available due to a verified technical failure on our side, and the issue was not resolved within 72 hours of your written report to support@vpnzo.app. Request must be submitted within 30 days of the charge date.

5.2 — Verified duplicate charge. You were charged more than once for the same billing period due to a billing error on our side. Note: a single charge appearing twice in your bank statement may reflect a pre-authorisation hold and an actual charge — these are not duplicates. Verified duplicates will be refunded within 5 business days. Request must be submitted within 30 days of the charge date.

5.3 — Statutory rights. Where applicable mandatory law requires a refund, we will honour that obligation as described in Section 7.

We strongly encourage you to use the free trial in full before committing to a paid subscription.

The Service is provided "as is" and "as available".

All descriptions of server locations, connection speeds, and features represent the general capabilities of the Service as of the date of publication and are subject to change. They do not constitute representations, warranties, or guarantees of specific performance for any individual user or session.

We do not guarantee uninterrupted access or specific speeds. Technical issues must be reported to support@vpnzo.app. We will make reasonable efforts to resolve confirmed issues within 72 hours.

Dissatisfaction with service performance is not grounds for a refund if the Service was technically accessible during the relevant period.

California and Connecticut: You may cancel before midnight of the third (3rd) business day following purchase and receive a full refund. Contact support@vpnzo.app with your transaction details within this period.

Under California's Automatic Renewal Law (as amended, effective 1 July 2025), we will: provide notice of any material change to recurring fees between 7 and 30 days before the change takes effect (see Section 10); allow you to cancel using the same method you used to subscribe; and retain records of your affirmative consent to auto-renewal for at least three years, or one year following termination of the contract, whichever is longer.

New York, Vermont, Illinois, and other states with automatic renewal laws: We comply with applicable state automatic renewal disclosure and cancellation requirements. If you believe a charge was made in violation of applicable state law, contact support@vpnzo.app before filing a dispute.

If you are a consumer in the EEA, you ordinarily have a 14-day statutory right of withdrawal under Directive 2011/83/EU and applicable national law.

Before completing your purchase, you are presented with a separate on-screen confirmation requesting your explicit consent to immediate supply of the Service and your acknowledgment of the loss of your withdrawal right. Your purchase cannot be completed without this confirmation.

If you withdraw before the end of your first billing period, we will charge a pro-rata amount for the portion of the Service already provided.

To withdraw: notify us in writing at support@vpnzo.app within 14 days of purchase.

If you are a UK consumer, you have a 14-day statutory cancellation right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

However, by confirming your purchase — including activating a free trial — you expressly request immediate supply of the digital service and acknowledge that you lose your cancellation right once the service has begun, in accordance with Regulation 37 of the Consumer Contracts Regulations 2013.

Before completing your purchase, you are presented with a separate on-screen confirmation of this consent. Your purchase cannot be completed without it.

If you cancel before the service is fully performed, a pro-rata charge for the portion already provided will apply.

To cancel: notify us in writing at support@vpnzo.app within 14 days of purchase.

Nothing in this Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), including guarantees that services will be rendered with due care and skill. Any term in this Policy that would be void under Australian Consumer Law is excluded to that extent.

Where applicable local law grants additional consumer rights not addressed above, we will honour those rights to the extent required.

Before filing a chargeback or dispute with your bank, please contact us first at support@vpnzo.app. Most billing concerns are resolved within 24–48 hours.

We respond to all formal dispute notifications within the timeframes required by the applicable card network (typically in the range of 30–45 days, depending on the network and reason code).

Each of the following independently constitutes grounds for us to contest a chargeback: activating a trial, using the Service after purchase, or failing to cancel before a renewal date.

The Service is for users aged 18 and older. By completing a purchase, you confirm that you are at least 18 years old. We are not responsible for unauthorised purchases made by someone under the age of 18 using another person's payment credentials without that person's authorisation. Contact support@vpnzo.app if you believe this has occurred.

We may modify subscription prices at any time. We will provide at least 30 days' advance notice via in-app announcement, email, or another prominent method. For California consumers, notice of an increase to a recurring fee will be provided between 7 and 30 days before it takes effect, as required by the California Automatic Renewal Law. If you do not agree with the new price, cancel before it takes effect. Continued use after the effective date constitutes acceptance.

We may update this Policy from time to time. Material changes will be communicated at least 14 days before taking effect via in-app notification, email, or website notice. The "Effective date" at the top reflects the most recent revision. Continued use after the effective date constitutes acceptance.

Payment processing: CONSILIORA NEXUS CONSULTING LTD, Registration #HE468919, Cyprus (acting as authorised payment collection agent on behalf of Taprise Ltd.)

We respond to all inquiries within 3 business days.